How can we help you?
Frequently Asked Questions
Orders Questions
How can I place an order on Oscar Surfaces' website?
Placing an order is simple! Browse our product categories, select your desired item(s), customize options if applicable, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Can I modify or cancel my order after it's been placed?
Orders can be modified or canceled within 24 hours of placement. Contact our customer service team via phone or email immediately to assist with changes or cancellations.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details. You can also log into your Oscar Surfaces account to view the status of your order.
Do you offer bulk discounts for large orders?
Yes! We provide special pricing for bulk purchases. Please contact our B2B sales team at sales@oscarsurfaces.com for exclusive deals.
Can I save items in my cart for later?
Yes, create an account and your cart will be saved for future visits.
Repairs, Warranties Questions
Do Oscar Surfaces' products come with a warranty?
Yes, most of our products are backed by a manufacturer’s warranty. The duration and terms vary by product category. Refer to the product description or contact us for warranty details.
How do I file a warranty claim?
Contact our customer service team with your purchase details, proof of purchase, and a description of the issue. We will guide you through the claims process.
Can damaged products be repaired instead of replaced?
In many cases, damaged products can be repaired under warranty. Our team will evaluate your case and provide appropriate solutions.
What repairs are covered under the warranty?
Coverage depends on the product and warranty terms but typically includes defects in materials and workmanship. Accidental damage or misuse is usually not covered.
Do you offer repair services for products out of warranty?
Yes, we provide paid repair services for out-of-warranty items. Contact us for a quote.
Returns, Refunds, and Shipping Questions
What is your return policy?
Returns are accepted within 30 days of delivery for unused and unopened products. Customized or clearance items are not eligible for return.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We will provide a return authorization and shipping instructions.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
What are the shipping options and costs?
We offer standard, expedited, and freight shipping options. Costs depend on the size, weight, and delivery location of your order.
Do you ship internationally?
Yes, we ship internationally for wholesales. Additional shipping fees and customs duties may apply.
What if my order arrives damaged?
If your order arrives damaged, please notify us within 48 hours. Provide photos of the damage, and we’ll resolve the issue through replacement, repair, or refund.
Installation Support Questions
Does Oscar Surfaces offer installation services?
Yes, we partner with licensed professionals to provide installation services for most of our products. Contact us for availability in your area.
Can I install products myself?
Many of our products are DIY-friendly, but some require professional installation. Refer to the product description for recommendations.
Do you provide installation guides or videos?
Yes, our website offers detailed installation guides and videos for many products. Visit the “Resources” section for more details.
What tools do I need for installation?
Required tools vary by product. Tool recommendations are included in the installation guide provided with your purchase.
Can I schedule installation at the time of purchase?
Yes, you can add installation services during checkout for eligible products.
What should I do if I encounter issues during installation?
Contact our support team for assistance. We can provide troubleshooting tips or connect you with a professional installer.