Effective Date: 4 Feb 2025

 

This Privacy Policy outlines the data privacy practices of Oscar Surfaces (or My Building Products LLC) ("Oscar Surfaces," "We," "Our," or “Us”) regarding the personal information collected when you visit our website (www.oscarsurfaces.com), use our app, make purchases, or interact with Ferguson representatives or authorized agents. The policy applies to information collected across our online platforms, branches, stores, and showrooms, and also governs any personal information you share with us through customer service interactions or marketing programs. Ferguson is part of the Ferguson Group, and we may share your data internally within the group to personalize your experience and offer tailored information or promotions.

By providing your personal information to Oscar Surfaces, you consent to the terms outlined in this Privacy Policy and our Terms of Site Use. If you do not agree with any part of the policy, you should refrain from submitting personal information and exit the website. However, the policy remains applicable to any information provided prior to leaving.

The website is intended for use by individuals aged 18 and over within the United States and is not designed for those under 18. This policy also covers any personal information you provide through other interactions, such as through service representatives, marketing programs, or direct communication like emails or chats. Oscar Surfaces is committed to respecting your privacy and ensuring transparency in how your data is collected, used, and shared.

 

 

1. Personal Data Collection, Use, and Sharing Practices

At Oscar Surfaces, we collect a variety of personal information when users interact with our services, including both direct and indirect data. If you choose to create an online account, we collect essential information such as your name, email address, mailing address, phone number, and password. Additionally, you may be asked to provide more detailed profile information, such as your date of birth, gender, location, and preferred language. For transactions or purchases made at our brick-and-mortar stores in the United States, we might also request additional identifying information, such as a government-issued ID number to verify your identity. If you apply for financing solutions, we will collect financial details like your Social Security number, income, and date of birth to facilitate the process. This data is essential to complete purchases, verify your identity, or enable financing options. Moreover, for business customers or product review participants, we may collect tax-related information, such as a VAT (value-added tax) registration number or Social Security number, to comply with tax regulations and prepare necessary documents like Form 1099. Your personal information will always be treated in accordance with applicable privacy policies.

A. Payment and Transaction Information

When you make purchases via our website, we utilize third-party payment processors such as Shopify to handle your financial transactions. These processors collect the necessary details, such as credit/debit card numbers, security codes, and expiration dates. We do not store or access your complete payment information, as all sensitive payment details are processed directly by these third-party services. For a seamless transaction experience, the processors adhere to their privacy policies to ensure your financial data is protected. Additionally, when making purchases, your transaction data, including items purchased, shipping details, and payment method, is collected to process and complete your order. This information helps us to fulfill your orders efficiently and provides a secure environment for all your transactions. We may also retain purchase history and saved items data, allowing for a more personalized shopping experience, making future transactions easier and faster for you.

B. Automatic Data Collection and Cookies

In line with our Cookie Policy, Oscar Surfaces collects data automatically when you interact with our website or services. This includes log data such as IP addresses, device information, access dates and times, location data, and browser information. We also track how you use the services, including pages visited, clicks, and product views. This helps us to understand user preferences, improve the website experience, and optimize content and advertisements based on your interests. Through technologies such as Cookies, web beacons, and local storage, we also track and store session information, which aids in personalizing your shopping experience. For example, we may recall previously viewed products or items saved in your shopping cart, even if you leave the website and return later. This collection of geolocation data, whether through IP address or mobile GPS information, enhances service offerings like regional product availability, shipping estimates, and location-specific promotions. We encourage users to review our Cookie Policy to understand how these technologies work and how you can control the information collected.

C. Data Sharing and Use by Third Parties

Oscar Surfaces, alongside its authorized service providers and third-party partners, may share and use personal information for various business purposes. For instance, third parties such as payment processors, shipping providers, and customer service teams may access certain data to fulfill orders, process payments, or address customer inquiries. In certain cases, we may share information with trusted marketing partners or advertising networks to deliver personalized ads and promotions. This data sharing helps optimize your shopping experience by offering relevant product suggestions, targeted promotions, and special offers that match your interests. However, we only share personal data in compliance with our privacy policy and for specific, authorized purposes. If you choose to participate in any promotions, surveys, or contests, the information you provide will be used to administer those events and may be shared with sponsors or other participants as necessary. Additionally, we may disclose your personal information when required by law, such as during legal proceedings or to protect the rights and interests of the company. This includes situations like mergers, acquisitions, or business transfers where your personal data may be transferred to a new entity.

D. Public Information and User-Generated Content

It's important to note that any personal information you choose to post publicly, such as through product reviews, forum posts, or social media interactions, may become accessible to others. If you post on Oscar Surfaces’s website or other public platforms, such as social media, this information can be used not only by us but also by other users. We encourage you to be cautious about the information you make publicly available. When you upload images, reviews, or content on our platforms, these may be used for marketing and promotional purposes or as part of our user-generated content programs. Additionally, when you link your social media accounts (e.g., Facebook, Instagram) with Oscar Surfaces, we may collect information publicly available on your social media profiles, such as posts, comments, and tags, which help us tailor our communications with you. While this information helps enhance your interaction with the brand, it is essential to understand that the content you choose to share may be accessible by other users of the platform or even the public, depending on privacy settings and platform rules.

 

2. Investor Data Collection and Privacy Policy

If you are an investor or represent an investment group, we may collect and share relevant personal information as part of our business relationship. This includes financial data and transaction history required for legal compliance and to manage your investment interests in Oscar Surfaces. Such data is collected and handled in accordance with applicable laws, ensuring transparency and security in all investor-related activities.

 

3. Commitment to Data Security and Protection

We are committed to ensuring the security of your personal information. We implement a range of security measures, including encryption, firewalls, and access controls, to protect your data from unauthorized access, alteration, or destruction. While we strive to maintain the highest level of security, no method of data transmission or storage is completely risk-free. As such, we cannot guarantee absolute security, but we continuously review and update our security practices to mitigate risks to your personal information.

 

4. Personal Information Retention and Disposal Practices

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. This means that we may retain your data to process ongoing transactions, comply with legal obligations, or support business operations. When we no longer need your personal information, we ensure it is either securely deleted or anonymized to protect your privacy. Our data retention practices are designed to strike a balance between providing service and ensuring privacy protection.

 

5. Policy on Protecting Children's Privacy

We are committed to protecting the privacy of children. Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children, and if we learn that such information has been collected, we will take immediate steps to delete it. Parents and guardians are encouraged to monitor their children’s online activities to ensure compliance with this policy.

 

6. Your Data Rights and Control

As a customer, you have several rights regarding the personal information we hold about you. You can request access to your data, and ask us to correct any inaccuracies or update information. You may also request deletion of your personal data, subject to certain exceptions like legal obligations. If you no longer wish to receive marketing communications, you can opt-out at any time by using the unsubscribe link in emails or contacting us directly. Additionally, you can manage your cookie preferences through your browser settings or opt out of specific tracking technologies, ensuring greater control over your data.

 

7. International Data Transfers and Privacy

If you are visiting from outside the U.S., be aware that your personal information may be transferred to and stored on servers in the United States. U.S. data protection laws may differ from those in your country, and by using our services, you consent to the transfer and processing of your data in the U.S. We take steps to ensure that your privacy is protected, even if your data is processed in a different jurisdiction.

 

8. Cookies, Beacons, and Tracking Technologies

To enhance your experience on our website, we use cookies, web beacons, and other tracking technologies. Cookies are small files stored on your device that help us remember your preferences and improve your site experience. Web beacons are tiny images used to track page views and website activity. We use this data to analyze website performance, personalize content, and serve targeted ads. You can manage your cookie preferences through browser settings or opt out of specific tracking technologies by visiting the appropriate options on our website.

 

9. Your Control Over Tracking

We respect your privacy choices and honor Do Not Track (DNT) signals that may be sent by your browser. If your browser sends a DNT signal, we will not track your online behavior for advertising purposes. This feature allows you to control how your data is collected and used while browsing our website and others.

 

10. Privacy Policy Updates and Notifications

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When significant changes occur, we will notify you through prominent notifications on our website or by email. The "Effective Date" listed at the top of this page will indicate when the latest revisions were made, ensuring that you are always informed of the current terms governing your personal data.